1. Purpose

This Privacy Policy explains how Top End Tenders collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information Collected

We may collect personal information including:
• name
• email address
• phone number
• business details
• documents supplied for service delivery
• enquiries and correspondence
We may also collect website analytics data including IP address, browser type, device type and usage behaviour via cookies or tracking technologies such as Google Analytics and/or Meta Pixel.

3. Method of Collection

Information may be collected when you:
• submit a form on our website
• email or phone us
• provide documents for service delivery
• subscribe to mailing lists
• interact with website tracking tools

4. Use of Personal Information

Personal information may be used for:
• responding to enquiries
• quoting and onboarding
• service delivery
• invoicing and payment processing
• maintaining business records
• sending service communications
• improving website performance
• complying with legal obligations
We do not sell or rent personal information to third parties.

5. Disclosure of Personal Information

Information may be disclosed to third-party providers exclusively for business operations, including:
• email and communication systems
• CRM or email marketing platforms (e.g. Mailchimp)
• invoicing/payment processors (e.g. Stripe, Hnry)
• accounting or record-keeping platforms
• cloud storage services (e.g. Google Drive, Microsoft)
• legal or regulatory authorities as required by law
Where possible, data is stored in Australia or by reputable providers with acceptable privacy safeguards.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. However, no data storage or transmission system can be guaranteed as completely secure.

7. Access & Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

8. Cookies & Tracking

This website may use cookies or tracking tools to analyse site performance and user behaviour. You may disable cookies via your browser settings, but website functionality may be affected.

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be published on this page.

11. Contact

For privacy enquiries or requests, please contact us using the contact details provided on this website.